FAQ's

Website Products

Order Processing

Most orders are processed within 24 hours of receipt (processing time does not include weekend days). Orders placed on Saturday and Sunday will be processed the following Monday. Orders with Priority Shipping will be processed the same day if received by 4:00 PM CST except major holidays). Overnight Service and 2nd Day shipping orders, placed by 4:00 PM CST will be processed and shipped the same day, depending on product availability.

Do you offer refunds on any product?

Since we are a small boutique line, at this time we do not offer any refunds on opened or used product. If the product is new and never opened we can issue an exchange for another product of your choice or refund your credit card within 30 days. We are sorry, but we are unable to refund return shipping fees.

Are your products hypo-allergenic?

Yes, all of Sonia Roselli's products are 100% hypo-allergenic.

Is your Photo Finish Foundation Oil free?

Yes, it is a matte, oil free foundation, free of spf.

Does Sonia Roselli use animal testing in her products?

No, Sonia Roselli does not conduct, nor condone any cosmetic testing on animals.

Does Sonia Roselli Cosmetics offer a professional discount?

At this time do not offer any discounts to professional makeup artists.

Have more questions about our wedding services? Check out our wedding hair and makeup website soniaroselli.com

Do you accept international orders?

We're sorry, at this time we are unable to ship internationally or accept credit cards issued by international banks. We apologize for any inconvenience.

How can I get Sonia Roselli makeup samples?

Sonia Roselli does not mail out samples by request.

Order Cancellations

Occasionally, orders or parts of an order are cancelled for various reasons. Some reasons for cancellation are:

Item were not available

Difficulty in processing payment information

Cannot ship to address provided by customer

Duplicate order was placed

Cancelled due to a customer request within 48 hours of placing the order. 

If your order is cancelled, you will receive an email notice alerting you to the cancellation. You will not be billed for any cancelled items. If you would like to cancel an order you have already placed, all orders must be cancelled within the first 48 hours. Any orders that are cancelled after it has been processed will be subject to a restocking fee of 10% of the total order.

Damaged Items

If your package was damaged in shipment by the carrier, save the box and merchandise and notify us immediately at 1-773-465-7363. The carrier will inspect and pick up the damaged package and the damaged items will be replaced. 

Gift Certificates

At this time we are not currently able to redeem gift certificates online.

General Questions

Where can I get pricing information for bridal makeup & hair services?

You can contact our office for pricing via phone or email or check our On Location Services page. For all online/email inquiries please be sure to include the wedding day, service location, number of people for services, and an estimated ready time.

What type of makeup do you use?

We use Sonia Roselli cosmetics for our services.  Each artist has their own kit as well, which may have products from other professional- quality lines as well.  For airbrush we use Sonia Roselli Airbrush Foundation. All Sonia Roselli products are paraben- free and hypo- allergenic, and are suitable for sensitive skin.

Do you offer discounts or sales?

We do not offer any discounts or sales on our on location services.  Occasionally, we offer specials on our in- studio appointments.  Each of our education classes is offered once a year for a limited time offer in which you receive product with the given class.

How do I know your artists and stylists are qualified?

All of our artists are professionally educated, trained and experienced artists.  They have all been handpicked by and trained with Sonia personally. 

Do you offer facials or airbrush tanning?

We no longer offer facials or airbrush tanning services. We do offer facial waxing.

What kind of waxing services do you provide?

We offer facial waxing in our studio for brows, lip and chin.

What should I bring to my brush class/makeup class?

This will depend on which class you are taking.  Your reminder email will let you know specifics.

What are the advantages of airbrush over traditional makeup applications?

Although airbrush makeup was originally only well known in the 1930s, as a real life alternative to Photoshop, it has seen a sudden resurgence in popularity due to the advent of High Definition Television (HDTV). Smaller molecules in the airbrush formula make it harder for the skin to actually shine through in photography making the skin appear more flawless.

Most of the time, airbrush makeup comes in the form of a very thin, almost paint-like substance. This substance is highly colorized and is sprayed directly onto the skin of the client.

It allows for precision and beautiful makeup application. In many ways, it is an art in itself. The alcohol content in airbrush makeup tends to be higher allowing the makeup to last between 12-18 hours.

Is your makeup team able to do makeup for a variety of skin tones and for different ethnicities?

The simple answer is yes. All of our makeup artists are professionally trained, and have taken continued education with Sonia herself. Each artist has a kit that can be used on all skin tones as well as different ethnicities. Our products work well with the lightest skin to the darkest skin tone.

Are you able to cover blemishes/ skin issues?

Simple answer is yes. However keep in mind that blemishes are raised skin and raised skin you can't "cover". We can take out the redness and irritation but we can't "flatten" it. 

Are you able to cover tattoos?

Yes. But the darker the tattoo the less likely it will be to cover. If you want complete coverage we ask that you get color matched at Sephora or other retailer the week of your wedding. Ask them for Dermablend or other product of your choice for tattoo coverup. We are all experienced in covering tattoos. 

What products should I avoid if I am getting waxing?

Avoid using or alert your esthetician if you have been using any products containing AHA's, beta hydroxy, or benzoyl peroxides.  All of these products exfoliate the skin, if over exfoliation occurs, sometimes the skin will lift when waxing, which can cause a scab or even scarring.  Please make sure you always let your esthetician know all the products you use.

You should NEVER get waxed the day before your wedding. We recommend tweezing the brows, instead.